30 Day Returns PolicyAt FirebugDiamonds.Com we want you to be delighted every time you shop with us. Occasionally though, we understand that you may wish to return your purchase to us. Items can be returned direct to FirebugDiamonds.Com in its original condition within 30 days of the date of shipment for a refund. FirebugDiamonds.Com cannot accept returns of earrings or cleaning products if the tamper-proof packaging has been opened. This is due to hygiene reasons and does not affect your statutory rights. When returning items to FirebugDiamonds.Com, the item(s) must be in its original packaging, unused and accompanied by the whole dispatch note and the completed detachable address slip at the bottom of the dispatch note. For your benefit and security, in the event of a return we recommend that you send the goods back to FirebugDiamonds.Com by Royal Mail Special Delivery. This will ensure proof of delivery and insurance of the goods whilst they are in transit. If you should experience problems with, or have any queries about our returns procedure, please contact a member of the FirebugDiamonds.Com team on our free phone helpline 0800 085 9128, Monday to Friday between 9am and 5pm GMT or email diamondenquiries@firebugdiamonds.com. | 
